Service & support
Service for your automation.
Ours and other makers’.
Mexx engineers service robots, PLCs, conveyors and palletisers across Australia and New Zealand, on the machines we build and on equipment built by others.
Our service team
Fast help from the people who know the machines
200+
Service, spare-parts and support jobs completed since late 2023
8 hours
On site in South East Queensland for contract customers
24/7
On-call phone support for contract customers
Instant
Remote login once your machine is connected to our system
What we service
Mexx machines, and equipment built by others
If it’s automated and it’s stopped, call us. We work on our own machines and on other makers’ equipment.
Mexx machines
Bagging, de-bagging, palletising, welding, painting and the custom lines we’ve built.
ABB robots
Fault finding, recovery and changes on ABB robots, and on other robot brands too.
Siemens and Omron controls
PLC and HMI faults, changes and upgrades.
Conveyors and palletisers
Mechanical, electrical and control faults on conveying and palletising lines.
How a service call works
From phone call to fixed
01
Call us
Ring (07) 5571 5733 with the machine name, serial number and a short description of the fault.
02
Remote login
If your machine is connected to our system, we log in straight away to find the fault.
03
On site
If it needs hands on, an engineer comes to you. Contract customers in South East Queensland: within 8 hours.
04
Fixed
We fix the fault and tell you what caused it.
Service contracts
Priority support when your line can’t stop
A service contract puts your machines first in the queue and gives you a direct line to the engineers who know them.
- 24/7 on-call phone support
- Scheduled maintenance visits
- Spare parts supply
- An engineer on site within 8 hours in South East Queensland
- Instant remote login once your machine is connected to our system
- Support for machines across Australia and New Zealand
- Mexx machines and other makers’ equipment
Pact Group’s bottle bagging sites run on a Mexx service contract.
Ask about service
Tell us about your machine
For a service contract or a non-urgent job, send us the details and an engineer will get back to you within one business day. If your machine is down now, call (07) 5571 5733.
Machines designed and built for
PACT GROUP
Machine down?
Call the service team now
Ring (07) 5571 5733 with the machine name and the fault. Contract customers can call 24/7.